This is a thought piece as part of the Mozilla Learning strategy project. In particular it’s a contribution to the Advocacy Working Group who are looking at how we design a programme to have impact at a significant global scale as one part of an organisational mission to create Universal Web Literacy. To be clear,… Continue reading Software as means of changing the world
Tag: Strategy
Thoughts about CRM, from Whistler
…and in the context of the Mozilla Learning Strategy. Mozilla recently held a coincidental work week in Whistler Village. I knew this would be a busy week when the primary task for MoFo across teams was to ‘Dig into our relationships goal‘. ‘Relationships‘ meant a lot of talk about relationship management (aka CRM). ‘Goal‘ meant… Continue reading Thoughts about CRM, from Whistler
2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)
I wrote a version of this strategy in January but hadn’t published it as I was trying to remove those ‘ish‘s from the title. But the ‘ish’ is actually a big part of my day-to-day work, so this version embraces the ‘ish’. MoFo Metrics Measures of Success: These are ironically, more qualitative than quantitative. Every… Continue reading 2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)