Software as means of changing the world

This is a thought piece as part of the Mozilla Learning strategy project. In particular it’s a contribution to the Advocacy Working Group who are looking at how we design a programme to have impact at a significant global scale as one part of an organisational mission to create Universal Web Literacy. To be clear,… Continue reading Software as means of changing the world

Thoughts about CRM, from Whistler

…and in the context of the Mozilla Learning Strategy. Mozilla recently held a coincidental work week in Whistler Village. I knew this would be a busy week when the primary task for MoFo across teams was to ‘Dig into our relationships goal‘. ‘Relationships‘ meant a lot of talk about relationship management (aka CRM). ‘Goal‘ meant… Continue reading Thoughts about CRM, from Whistler

2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)

I wrote a version of this strategy in January but hadn’t published it as I was trying to remove those ‘ish‘s from the title. But the ‘ish’ is actually a big part of my day-to-day work, so this version embraces the ‘ish’. MoFo Metrics Measures of Success: These are ironically, more qualitative than quantitative. Every… Continue reading 2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)