To those I haven’t yet had a chance to speak to one-to-one (there have been a lot of you!), this is my last week as a paid contributor to the Mozilla project. It’s also the week I finished and published a board game I’ve been working on for a year or so, called Moving Out… Continue reading My Last Week at Mozilla / Moving Out (At Last)
Tag: Mozilla
What’s so special about Networks?
This is a long overdue blog post, so it’s also bit long. In the latter half of last year, as part of the work on the Mozilla Foundation 2020 Strategy and 2016 Business Plan, I was thinking about KPIs (Key Performance Indicators). I think a lot about KPIs, and how the numbers you choose to… Continue reading What’s so special about Networks?
Blog posts I haven’t written lately
Last year I joked… Thinking about writing a blog post listing the blog posts I’ve been meaning to write… Maybe that will save some time — Adam Lofting (@adamlofting) November 20, 2015 Now, it has come to this. 9 blog posts I’ve not been writing Working on working on the impact of impact Designing Games… Continue reading Blog posts I haven’t written lately
Software as means of changing the world
This is a thought piece as part of the Mozilla Learning strategy project. In particular it’s a contribution to the Advocacy Working Group who are looking at how we design a programme to have impact at a significant global scale as one part of an organisational mission to create Universal Web Literacy. To be clear,… Continue reading Software as means of changing the world
Thoughts about CRM, from Whistler
…and in the context of the Mozilla Learning Strategy. Mozilla recently held a coincidental work week in Whistler Village. I knew this would be a busy week when the primary task for MoFo across teams was to ‘Dig into our relationships goal‘. ‘Relationships‘ meant a lot of talk about relationship management (aka CRM). ‘Goal‘ meant… Continue reading Thoughts about CRM, from Whistler
Working on CRM
I’m writing a couple of blog posts today. This first is a belated note about my work on CRM for MoFo, and how I ended up doing this. Slides from my presentation to MoFo on our All Staff call in June. In the second quarter of the year, my Metrics work was pretty quiet while… Continue reading Working on CRM
The importance of retention rates, explained by @bbalfour
In my last post I shared a tool for playing with the numbers that matter for growing a product or service. (I.e. Conversion, retention and referral rates). This video of a talk by Brian Balfour is a perfect introduction / guide to watch if you’re also playing with that tool. In particular, the graphs from… Continue reading The importance of retention rates, explained by @bbalfour
Optimizing for Growth
In my last post I spent some time talking about why we care about measuring retention rates, and tried to make the case that retention rate works as a meaningful measure of quality. In this post I want to look at how a few key metrics for a product, business or service stack up when… Continue reading Optimizing for Growth
Measuring Quality
At the end of last year, Cassie raised the question of ‘how to measure quality?’ on our metrics mailing list, which is an excellent question. And like the best questions, I come back to it often. So, I figured it needed a blog post. There are a bunch of tactical opportunities to measure quality in… Continue reading Measuring Quality
‘As pretty as an airport’ (or a standing desk)
It was a long weekend here in the UK which gave me some time to make some final adjustments to a desk I’ve been building and take a photo. And, here it is. Many years ago I read Douglas Adams’ Last Chance to See (which on a side note was one of my original motivators… Continue reading ‘As pretty as an airport’ (or a standing desk)