In my last post I shared a tool for playing with the numbers that matter for growing a product or service. (I.e. Conversion, retention and referral rates). This video of a talk by Brian Balfour is a perfect introduction / guide to watch if you’re also playing with that tool. In particular, the graphs from… Continue reading The importance of retention rates, explained by @bbalfour
Optimizing for Growth
In my last post I spent some time talking about why we care about measuring retention rates, and tried to make the case that retention rate works as a meaningful measure of quality. In this post I want to look at how a few key metrics for a product, business or service stack up when… Continue reading Optimizing for Growth
Measuring Quality
At the end of last year, Cassie raised the question of ‘how to measure quality?’ on our metrics mailing list, which is an excellent question. And like the best questions, I come back to it often. So, I figured it needed a blog post. There are a bunch of tactical opportunities to measure quality in… Continue reading Measuring Quality
‘As pretty as an airport’ (or a standing desk)
It was a long weekend here in the UK which gave me some time to make some final adjustments to a desk I’ve been building and take a photo. And, here it is. Many years ago I read Douglas Adams’ Last Chance to See (which on a side note was one of my original motivators… Continue reading ‘As pretty as an airport’ (or a standing desk)
2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)
I wrote a version of this strategy in January but hadn’t published it as I was trying to remove those ‘ish‘s from the title. But the ‘ish’ is actually a big part of my day-to-day work, so this version embraces the ‘ish’. MoFo Metrics Measures of Success: These are ironically, more qualitative than quantitative. Every… Continue reading 2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)
A ‘free’ online learning experience
I’ve blogged about various experiences of online learning I’ve taken part in over the years and wanted to reflect on the most recent one. Coursera’s three week Introduction to Ableton Live. Learning more about learning is one of my personal goals this year. And I find writing out loud to be useful tool in thinking.… Continue reading A ‘free’ online learning experience
The week ahead 23 Feb 2015
First, I’ll note that even taking the time to write these short ‘note to self’ type blog posts each week takes time and is harder to do than I expected. Like so many priorities, the long term important things often battle with the short term urgent things. And that’s in a culture where working open… Continue reading The week ahead 23 Feb 2015
The week ahead: 2 Feb 2015
What’s happening this week? My number one goal (P1) for this week is solving offline friendly mobile analytics for Webmaker App, while keeping other projects ticking along adequately. Here’s to a productive week.
Weeknotes: 30 Jan 2015
I don’t want these weeknotes to be a complete ‘done list’, as we have enough of those internally. This just a quick reflection on the extra objectives set for the week. I moved outside into the MVP garden office (it’s still looking mostly like a shed). This was thanks to the magical powers of powerline… Continue reading Weeknotes: 30 Jan 2015
Webmaking in the UK, and face-to-face events
One of this week’s conversations was with Nesta, about Webmaker usage within the UK and whether or not we have data to support the theory that face-t0-face events have an impact getting people involved in making on the web. These are two topics that interest me greatly. I’m basically copying some of my notes into… Continue reading Webmaking in the UK, and face-to-face events