Blog posts I haven’t written lately

Last year I joked… Thinking about writing a blog post listing the blog posts I’ve been meaning to write… Maybe that will save some time — Adam Lofting (@adamlofting) November 20, 2015 Now, it has come to this. 9 blog posts I’ve not been writing Working on working on the impact of impact Designing Games… Continue reading Blog posts I haven’t written lately

Software as means of changing the world

This is a thought piece as part of the Mozilla Learning strategy project. In particular it’s a contribution to the Advocacy Working Group who are looking at how we design a programme to have impact at a significant global scale as one part of an organisational mission to create Universal Web Literacy. To be clear,… Continue reading Software as means of changing the world

Thoughts about CRM, from Whistler

…and in the context of the Mozilla Learning Strategy. Mozilla recently held a coincidental work week in Whistler Village. I knew this would be a busy week when the primary task for MoFo across teams was to ‘Dig into our relationships goal‘. ‘Relationships‘ meant a lot of talk about relationship management (aka CRM). ‘Goal‘ meant… Continue reading Thoughts about CRM, from Whistler

Working on CRM

I’m writing a couple of blog posts today. This first is a belated note about my work on CRM for MoFo, and how I ended up doing this. Slides from my presentation to MoFo on our All Staff call in June. In the second quarter of the year, my Metrics work was pretty quiet while… Continue reading Working on CRM

The importance of retention rates, explained by @bbalfour

In my last post I shared a tool for playing with the numbers that matter for growing a product or service. (I.e. Conversion, retention and referral rates). This video of a talk by Brian Balfour is a perfect introduction / guide to watch if you’re also playing with that tool. In particular, the graphs from… Continue reading The importance of retention rates, explained by @bbalfour

2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)

I wrote a version of this strategy in January but hadn’t published it as I was trying to remove those ‘ish‘s from the title. But the ‘ish’ is actually a big part of my day-to-day work, so this version embraces the ‘ish’. MoFo Metrics Measures of Success: These are ironically, more qualitative than quantitative. Every… Continue reading 2015 Mozilla Foundation Metrics Strategy(ish) & Roadmap(ish)