The immediate value of working in the open

I’m both excited and a tiny bit nervous about how “open” Mozilla are about the way they work.

As I’m getting to know the Foundation, and the projects and priorities, and to make sense of what exactly I’ll be doing here I’ve been reading lots of Etherpads. If you don’t know what an Etherpad is, it’s a bit like a Google Doc (the ‘word doc’ variety) but less slick and more open. If you give someone a link to an Etherpad, the barrier to them contributing to the document is almost non-existent.

Anyway, the value of this open working process somewhat blew my mind today. While lots of these docs have been useful in a general sense, today I read the documents from the initial planning around MoFo metrics that led to recruiting for my role (so it was pretty relevant!). The final document is a fine and very useful thing, like most summary documents, but what was really useful was the option to ‘replay’ the creation of the doc.

As I watched it being outlined, revised and then shared for comment I was able to see many of my new colleagues jump in to add the points they care most about and to challenge and contribute to the rest of the document.  Better than just seeing the final document is seeing how it started and where it changed direction and who was involved.

Even watching the hesitations and re-phrasing of particular sentences tells you something about where the subtleties and complications in the process exist.

I probably spent 15-20 minutes watching the replay of the writing of this document, and think I got more indirect information than I would otherwise pick up in even two-weeks of introduction meetings.

There is so much information in the history of that document that would be lost in any closed system. If for example, that document was a PDF on an intranet behind a password, the value I would have gotten from it as a new employee today would have be greatly reduced.